FAQs
Order Processing & Shipping Information
At Nuvexa, we’re dedicated to ensuring your order is handled with care and delivered on time. Here’s everything you need to know:
🕒 Processing Time
Please allow 3–5 business days for us to process and produce your order before it ships.
🚚 Shipping Estimates
United States
Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.
International
Delivery typically takes 15–30 business days, depending on your location and the fulfillment center used.
Note: Delivery times may be affected by weather conditions, customs delays, high order volumes, or global disruptions. Thank you for your patience and understanding.
🔍 Tracking Your Order
Once your order ships, you’ll receive an email with tracking details. You can also check your order status anytime on our Track Your Order page.
❌ Order Cancellations & Address Changes
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Need to cancel your order? Contact us within 24 hours by emailing nuvexa@gmail.com with the subject line: "CANCEL MY ORDER".
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Entered the wrong address? Let us know within 24 hours. Unfortunately, we’re unable to make changes once the order has shipped.
🚪 Delivery Attempts
Most carriers will attempt delivery twice before returning the package to us. Please ensure someone is available to receive your order.
💥 Damaged Items
If your order arrives damaged, we’ve got you covered. Email us at nuvexa@gmail.com with your order number and a photo of the damaged item. We’ll send a replacement at no extra cost.
🤝 Need Help?
We’re here for you. For any questions or concerns, reach out to nuvexa@gmail.com. We aim to respond within 24 hours.